Frequently Asked Questions
FAQs for Jobseekers.
At Goldstar our years in the hospitality recruitment industry mean we have vast experience. If you are new to the industry, new to temping or a seasoned pro, you may still have questions.
Whether you are new to the industry, just starting out in temporary work, or a seasoned professional, you may still have questions or need guidance. To help you navigate the job-seeking process, we have compiled a comprehensive list of FAQs for jobseekers, addressing common concerns and providing valuable advice. This resource is designed to support you on your career journey, offering expert guidance and practical tips to help you succeed in the catering and hospitality sector. Trust Goldstar to be your reliable partner in achieving your professional goals and fulfilling your potential.
FAQs for jobseekers
What is temporary work?
Temporary work is a short-term employment, that can be either part-time or full-time. This may last many weeks or months depending on client’s and your needs.
What is the difference between temporary and permanent work?
Both temporary and permanent work can be either part-time or full-time, however permanent employees work for an employer and are paid directly by that employer, whilst temporary employees that register with an agency work for an agency and are paid by the agency.
What attributes does the employer look for in a candidate?
Being on time and being reliable, flexibility, work ethic, effort, and attitude.
How do I get registered with your agency?
Why do I need to complete the form?
We need your details to get you registered and the form is your actual contract with the agency.
What documents do I need to provide?
We need your up-to-date CV, passport or birth certificate, application form and any other document that is required to prove your right to work in the UK.
What is a video registration?
Video registration is a job interview that takes place remotely and uses video technology as the communication medium.
How should I dress for the video registration?
Be presentable and prepared. It is best to dress in professional business attire, but smart casual is also acceptable.
Do I have to meet you in person?
You can do, but it is not necessary as we usually arrange video interviews.
What temporary roles do you offer?
We are a hospitality and catering recruitment agency, and we offer roles for Chefs, Kitchen Staff, Waiters, Bar Staff, Housekeepers, etc.
Will I be working for you or the client?
You will be employed by the agency, but the actual work will be done for our clients.
How do I know where to go and who to ask for on my first assignment?
Before your assignment, you will receive a shift confirmation with detailed instructions.
Once registered, where do I find the shifts and how do I sign up for them?
You can always give us a call or email to check if there are any shifts available, however you will be receiving emails, messages, and calls from us on a weekly basis regarding work opportunities.
Can I work at different workplaces/venues?
Yes, you can do. Temporary work gives you the opportunity to gain experience within different workplaces/venues.
What if I do not have any experience?
We understand that it is difficult to start working without experience, so everyone is welcome to join our team as long as you are willing to learn.
Do you provide uniform? If not, what is the uniform requirement?
We do not provide uniform; however, most workplaces require just a standard uniform. It will be different for each job role. Your shift confirmation will always include this information.
What happens after I sign up for a shift?
What is a timesheet and where do I find it?
Who will approve my timesheet?
Your timesheet will be approved by a manager or supervisor on site.
What is the deadline for timesheets?
Timesheets must reach our payroll team by no later than midday on Monday following the week worked to be paid that Friday.
What do I do if my timesheet has not been authorised or if I forgot to take it with me?
In that case, please let us know as soon as possible and we will try to confirm the hours for you. However, this might result in delayed payment.
How much will I get paid?
It will always be stated on your shift confirmation, but it depends on the job role, your experience, assignment, location, and the client.
How and when do I get paid?
You will be paid directly into your bank account on the Friday following the week you worked. A payslip will be sent to your email address on the Thursday before payday.
How do I access my payslip?
A payslip will be sent to your email address on the Thursday before payday.
What if I can’t attend my shift?
If you are unable to make a shift, you must inform us at least 24 hours prior so that we are able to arrange cover.
If for any reason it is less than 24 hours, then notify us as soon as you can, however, do not make it a habit.
What do I do if I am unhappy with my assignment / if any issues arise?
Please let us know as soon as possible and we will step in to help resolve any problems.
I am on student visa, do I get taxed?
Some double-taxation agreements mean you do not pay UK tax on your income if you work while you’re a student.
If your country does not have an agreement like this, you have to pay tax in the same way as others who come to live in the UK.
For more information visit the UK Government’s Student Jobs page here.
How is holiday pay calculated for Agency workers?
Holiday pay is based upon your last twelve weeks pay (not 12 calendar weeks). We add up the total number of normal hours you have worked within the last 12 paid weeks and we add up the amount of gross pay you have been paid.
Please remember that bonus payments and ad-hoc overtime do not form part of the calculation unless the overtime is guaranteed to be offered and you are expected to work it. Only hours that form part of your ‘normal working week’ and are included in the calculation.
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